Last updated: January 1, 2024
1. Acceptance of Terms
By accessing and using the services of Reliable Travel Pioneer ("Company," "we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement. These Terms & Conditions govern your use of our website and travel services.
2. Service Description
Reliable Travel Pioneer provides adventure travel services including but not limited to:
- Guided expeditions to remote destinations
- Cultural immersion experiences
- Sustainable tourism adventures
- Custom travel planning and consultation
- Emergency support and assistance during travel
3. Booking and Payment Terms
All bookings are subject to availability and confirmation by our team. Payment terms include:
- A deposit is required to secure your booking
- Full payment is due 60 days before departure
- Late payment may result in booking cancellation
- Additional fees may apply for last-minute bookings
4. Cancellation Policy
- 90+ days before departure: Full refund minus 10% processing fee
- 60-89 days: 75% refund
- 30-59 days: 50% refund
- Less than 30 days: No refund (travel insurance recommended)
- No-show: No refund
5. Travel Requirements and Responsibilities
Participants are responsible for:
- Obtaining necessary visas, passports, and travel documents
- Ensuring physical fitness suitable for planned activities
- Following all safety guidelines and instructions from guides
- Obtaining appropriate travel and medical insurance
- Disclosing any medical conditions that may affect travel
6. Health and Safety
Adventure travel involves inherent risks. Participants acknowledge and accept these risks. The Company:
- Maintains comprehensive safety protocols
- Employs certified and experienced guides
- Reserves the right to modify or cancel trips for safety reasons
- Requires participants to follow safety instructions at all times
7. Limitation of Liability
The Company's liability is limited to the cost of the travel services provided. We are not liable for:
- Acts of nature, weather conditions, or natural disasters
- Third-party service provider failures
- Personal injury or property damage (travel insurance recommended)
- Trip interruptions due to political unrest or government actions
- Personal decisions to leave a trip early
8. Force Majeure
We are not responsible for any failure to perform due to unforeseen circumstances including but not limited to natural disasters, government restrictions, war, terrorism, epidemic, or other circumstances beyond our reasonable control.
9. Intellectual Property
All content on our website, including text, graphics, logos, and images, is protected by copyright and other intellectual property laws. Unauthorized use is prohibited.
10. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.
11. Dispute Resolution
Any disputes arising from these terms or your use of our services shall be resolved through:
- Initial good faith negotiation
- Binding arbitration if negotiation fails
- Governing law of the jurisdiction where the Company is registered
12. Modifications to Terms
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of modified terms.
13. Contact Information
For questions regarding these Terms & Conditions, please contact us:
- Email: [email protected]
- Phone: +1 (800) PIONEER
- Address: Legal Department, Reliable Travel Pioneer